Frequently Asked Questions
Everything you need to know about Caya Music. Can't find an answer? Contact us.
Music & Artists
Browse our music library at Music. Click any release to listen. Downloads are available for registered fans — sign up free to access them.
Yes! If you're an artist, you can submit an artist account request after registering as a fan. Go to My Account → Artist Request and fill in your details.
Visit our Booking page, select the artist and fill in your event details. Our team will get back to you within 2 business days.
Shop & Orders
Log in to your fan account and visit My Orders to see all your past purchases and their current status.
We accept major cards via Stripe, and mobile money options including Flutterwave and PawaPay depending on your region.
We accept returns within 14 days for unused items in original packaging. Contact us via the Contact page with your order number.
Events & Tickets
All upcoming shows are listed on the Events page. You can filter by artist or location.
Tickets are emailed to you after purchase and also available under My Tickets in your fan account.
Account & Community
Yes, registration is completely free. Sign up at Create Account.
The Community is a space for registered fans to connect, share content, and discuss music. Log in to access it.
Log in and visit My Profile to update your name, email, and password.